Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Plushartlab.com, Etsy.com or its related sites and services.

What data do we collect?

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us through Etsy or plushartlab.com.

How do we collect your data?

You directly provide PlushArtLab with the data we collect or indirectly via Etsy. We collect and process data when you: Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies.

How will we use your data?

PlushArtLab collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

  • Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If We sell or merge my business, We may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if We have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Why do we need your information and how do we use it?

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

How do we store your data?

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

We retain your personal information only for as long as necessary to provide you with services and as described in the Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time periods: 4 years.

Marketing

PlushArtLab would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop PlushArtLab from contacting you for marketing purposes or sharing your data. If you no longer wish to be contacted for marketing purposes, please email us.

What are your data protection rights?

PlushArtLab would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request PlushArtLab for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that PlushArtLab correct any information you believe is inaccurate. You also have the right to request PlushArtLab to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that PlushArtLab erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that PlushArtLab restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to PlushArtLab’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that PlushArtLab transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: plushartlab@gmail.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit cookiesandyou.

How do we use cookies?

PlushArtLab uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Affiliate links

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – We uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – We uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. PlushArtLab sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Affiliate links- We uses these cookies so that if you purchase items by clicking these links, we earn a small commission from third-parties.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The PlushArtLab website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

PlushArtLab keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 August 2021.

How to contact us

If you have any questions about PlushArtLab’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: plushartlab@gmail.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that PlushArtLab has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.